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Posted on: August 26, 2022

City Receives "Leading the Way Award"

Resident Survey Award

The City of Creve Coeur has been recognized with the "Leading the Way Award" from ETC Institute for the City's outstanding achievement in delivery of services to residents.

Recipients of the "Leading the Way Award" rank in the top 10% of all cities and counties in the United States with regard to their composite performance in three core areas assessed on the triennial survey: (1) satisfaction with the overall quality of services, (2) satisfaction with customer service provided by employees, and (3) satisfaction with the value residents think they receive for local taxes and fees.

ETC Institute conducted the City's triennial resident survey last fall and reported the results in November. In the 2021 triennial resident survey, 95% of residents surveyed were satisfied with the overall quality of services provided by the City; 81% were satisfied with the quality of customer service from City employees; and 80% were satisfied with the overall value received for local tax dollars and fees.

In addition to ranking in the top 10% overall, the City also rated in the top 10% in the areas of: effectiveness of communication, parks and recreation programs and facilities, solid waste services, image of the community, overall quality of life in the community, satisfaction as a place to live, and satisfaction as a place to raise children.

This class of recipients for ETC Institute’s "Leading the Way Award" were selected from nearly 200 communities that completed a community satisfaction survey with ETC Institute during a six-month timeframe.

View the 2021 resident survey results.

Mayor Hoffman accepts Leading the Way Award from ETC Institute

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